A problem has been detected at Glencoe Reservoir at North Arm in the Tweed Shire, prompting a boil water alert for affected residents.
Problems with the Glencoe Reservoir at North Arm means that drinking water in Bray Park, parts of Murwillumbah and connected properties out to Crystal Creek is unsafe.
The problem has been caused by an unexpected issue in the water quality at the reservoir.
Tap water in all other parts of the Tweed is unaffected and remains safe.
Water used for drinking or food preparation should be brought to a rolling boil to make it safe. Kettles with automatic shut off switches can do this. Water should then be allowed to cool and stored in a clean container with a lid and refrigerated.
Everyone, particularly people caring for young children, should be careful to avoid scalding, when you are heating and then cooling the water.
Bottled water or cool boiled water should be used for drinking, washing uncooked food (for example. salad vegetables and fruit), making ice, cleaning teeth, gargling and pets' drinking water.
Dishes should be washed in hot soapy water or in a dishwasher. Children should take bottled water or cool boiled water to school.
Tap water is safe for bathing. There is a potential risk if water is swallowed during washing and bathing. Parents and carers could consider a sponge bath for children as an alternative.
Tweed Shire Council is working to fix the problem and protect the health of the community. Areas affected may also experience temporary water outages and low pressure in the coming 24 hours while Council drains the affected areas.
This advice should be followed until further notice.
The NSW Health website also includes special considerations for:
This map shows the area affected by the boil water alert.
Photo 1: Glencoe Reservoir Caption: A problem has been detected at Glencoe Reservoir at North Arm in the Tweed Shire, prompting a boil water alert for affected residents.
Photo 2: Map of affected area Caption: This map shows the area affected by the boil water alert.
Connection to Council’s Community Strategic Plan:
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