Stay safe and informed, we're here to help
10 March 2025
Clean-up efforts begin as storm warnings continue
Ex-Cyclone Alfred has caused significant damage across the Tweed and dangerous conditions are still present. Council is warning the community that water on the roads will continue to be a hazard. This is due to runoff from the catchment area combined with high tides making the situation unpredictable. Water levels will rise and fall over the next few days. For your safety, please stay indoors, avoid all non-essential travel and stay informed as cleanup and recovery efforts begin
The storms unpredictable nature continues to pose risks, our catchment is full, and rising water is still a threat. Council crews, alongside the State Emergency Service (SES), are to manage water supply issues, clear fallen trees, address erosion hazards and implement road closures. The recovery effort is extensive and safety remains the priority as work continues where possible.
Stay safe and stay informed
- Water supply: Due to power outages, water supply is threatened in parts of the Tweed and all residents are asked to conserve water. Tap water remains safe to drink for most of us but residents in Bilambil Heights, Terranora and parts of Banora Point are under a boil water alert due to water quality issues. Crews have been working to repair pump stations and other water infrastructure to restore services as quickly as possible.
- Stay safe on roads: Avoid non-essential travel, stay indoors and stay informed. Dangerous road conditions persist, with floodwaters, fallen trees and debris blocking many routes. Do not attempt to drive through floodwaters, even if no barriers are visible. All roads affected by floodwaters, fallen trees and debris are considered closed. Don’t’ drive through floodwaters as it can send additional water in people’s properties. Don't make it worse for the residents there.
- Waste management: Bin collection services are operating as normal where it is safe to do so. It may take a day or two to catch up, or some areas may be inaccessible. Please leave them out until serviced. If longer than 48 hours call us on 02 6670 2400. The Stotts Creek Resource Recovery Centre (the Tip) remains closed until further notice.
- Beach hazards: Significant beach erosion has occurred and efforts to repair the coastline will take time. Stay away from beaches, waterways and floodwaters. Avoid swimming in floodwaters and do not touch beach foam as it can carry harmful contaminants.
- Fallen trees: Residents are reminded to avoid fallen trees and debris, as they may hide hidden dangers such as broken branches, power lines or unstable trunks. We're working closely with the SES to clear these trees as quickly and safely as possible but please be patient as the recovery process will take time.
What to do if you encounter a fallen tree:
- On a road: Call Council at 02 6670 2400
- If it's near power lines: Call Essential Energy on 13 23 91
- On your property or blocking access: Call the SES at 132 500
- For life-threatening emergencies: Call 000
Residents are encouraged to monitor the Tweed Emergency Dashboard for updates on services and facilities.
For road condition updates visit Live Traffic NSW. If you're unable to access information online, call us on 02 6670 2400. If your enquiry can wait, hold off or use one of our online services such as Report a Problem.
We encourage everyone to check in on their neighbours and offer help where safe to do so. Let’s work together to stay safe and support one another through this challenging time.
Stay safe, Tweed. We’re here to help.
