Housing and homelessness

homeless woman

Council is taking proactive measures to address the escalating homelessness crisis, which has been exacerbated by the local housing shortage—both of which are significant social challenges across the Shire. 

The management of these issues is complex, as council must balance the needs and expectations of the entire community, fulfill regulatory obligations, and respect the rights of individuals. 

Homelessness statistics

Accurately measuring homelessness in Tweed Shire is challenging due to its transient nature. The following statistics are based on the 2021 Australian Bureau of Statistics Census: 

529 people in Tweed Shire identified as experiencing homelessness on Census night, up from 444 in 2016 and 308 in 2011. 

This includes: 

  • 37% living in improvised dwellings, tents, or sleeping out 
  • 12% in supported accommodation for the homeless 
  • 24% staying temporarily with other households 
  • 4% living in boarding houses 
  • 6% in other temporary lodgings 

An additional 304 people were identified as living in other marginal housing on the night of the 2021 Census, including crowded dwellings, improvised dwellings, and those marginally housed in caravan parks. According to the annual Department of Communities and Justice, NSW Statewide Street Count, in 2024 Tweed Shire experienced the 3rd largest increase in the number of people rough sleeping among NSW Local Government Areas. 

Vulnerable groups 

Certain groups are particularly vulnerable to the risk of homelessness, including: 

  • Young people 

  • Women and children escaping domestic and family violence 

  • Older individuals, especially women over 55 

  • Aboriginal and Torres Strait Islander peoples 

  • People with mental health issues 

Homelessness has profound and lasting impacts on individuals and families. It is associated with poor health, higher rates of mental illness, and future employment challenges, as well as increased use of health, justice, and welfare services.

For some, homelessness is a one-time, short-term event. For others, it is a recurring issue, with periods of housing instability (NSW Government 2018). 

Council has invested in a number of activities to better understand the issues, needs, collaborators and potential solutions.  

Policy and strategic work

A variety of policies and strategic documents guide engagement and planning for homeless individuals across Tweed Shire. These include the Community Profile, Census data, Issues Papers, Policies, and the Community Strategic Plan. 

Homelessness policy

Tweed Shire Council was one of the first local governments in NSW to adopt a Homelessness Policy (2015). In collaboration with the housing and homelessness sector and other levels of government, the Council is dedicated to a cooperative approach to changing the trajectory for those experiencing or at risk of homelessness. The Council’s homelessness policy includes the following strategies to prevent and reduce homelessness: 

  • Education and advocacy 

  • Facilitation and coordination 

  • Council services and compliance 

  • Land-use planning 

  • Monitoring and research 

Our current Homelessness Policy homelessness policy (PDF) was adopted on 12 December 2018.

Also refer to Council’s Homelessness Policy – Review homelessness policy review (PDF) and the Tweed Shire Homelessness Issues Paper, Final Report 2013 Homelessness issues paper (PDF) 

 

Common Ground Business Case

Council have worked with consultants to develop the report ‘A Common Ground Housing First Solution for the Tweed Shire’ (September 2024). The business case has the following objectives: 

  • Establish the need for homelessness accommodation and support services interventions in Tweed LGA 
  • Establish the suitability and appropriateness of a Common Ground Housing First Solution 
  • Demonstrate the value for money and effectiveness of Common Ground Housing First as part of a suite of solutions for Tweed LGA.  

Affordable Housing Strategy

Council has developed a Tweed Affordable Housing Strategy in response to unprecedented pressures on housing affordability and accessibility to affordable rental housing. The Strategy is being developed alongside the Tweed Growth Management and Housing Strategy, which looks at how the region can accommodate population growth and employment opportunities for the Tweed to 2041.

 

Committees, interagency, networks and working groups

Tweed Housing and Homelessness Network

Council provides Secretariat support to the Tweed Housing and Homelessness Network which aims to build an innovative and integrated housing and homeless service system.

The aim of this important network is to maximise opportunities that address homelessness and housing needs at all levels, including government, service providers, community and those most at risk.

Network meeting details:

The network meets on the first Thursday of every month - new members are welcome.

Time: 9.30 am to 11.30 am

Location: rotates between Murwillumbah Community Centre and The Family Centre, Tweed Heads.

For more information, please call 02 6670 2400.

The Northern Rivers Zero Project

The Northern Rivers Zero Project aims to eliminate rough sleeping across the Northern Rivers by 2034.  The project involves 7 local government areas covering Tweed Shire, Byron Shire, Ballina, Kyogle, Richmond, Lismore and Clarence Valley.  

The projects main functions are: 

  • Shift and allocate the provision of resources
  • Be action-oriented and make decisions that respond to changing circumstances 
  • Agree changes in common practices to improve outcomes for people sleeping rough 
  • Developing pathways for the collection of system change recommendations, and for their implementation and evaluation. 

The Tweed Zero Project

The Tweed Zero Project is the local arm of the Northern Rivers Zero Project and aims to support people within the Tweed Shire.  

A tool used as part of the Tweed Zero Project is the "Tweed by-name list", a real-time, dynamic list used by local community organisations to identify and keep track of individuals experiencing homelessness.  The idea is that to combat homelessness you must first know who is experiencing it and understand what supports they need to find suitable housing.

This person centred approach allows service providers to identify who is experiencing rough sleeping, understand their specific needs, and ensure that support services are effectively coordinated for the individual. 

Council supported events and activities

Youth Homelessness Matters Day

Youth Homelessness Matters Day is held annually in April during NSW National Youth Week. It aims to raise public awareness about youth homelessness and celebrate the resilience of young people who are at risk of, or those experiencing homelessness in Australia.

Anti-Poverty Week

Anti-Poverty Week is held in October each year and supports the Australian community to have an increased understanding of poverty and to act collectively to end it.

Local support for the homeless

Local agencies and community groups supporting the homeless

NSW Housing - Link2Home

1800 152 152 (free call)
If you are homeless today and need temporary accommodation. 

Momentum Collective

1300 355 305
Providing assistance to Aboriginal people and women and children experiencing domestic violence and homelessness.

Social Futures - Connecting Home - adult

1800 048 310
For adults that are homeless or at risk of homelessness seeking support, information and/or advocacy about housing issues.

The Family Centre - Connecting Home - youth

07 5589 1800
For young people (16-24 years) that are homeless or at risk of homelessness seeking support, information or advocacy about housing issues.

Homeless Hotline (QLD)

1800 474 753 (free call)
A phone information and referral service for people who are experiencing homelessness or are at risk of homelessness in Queensland.

Housing, tenancy advice and information

Housing NSW
1800 422 322 (Free Call)

North Coast Community Housing
07 5523 5800

Momentum Collective Community Housing
1300 355 305

NSW Fair Trading
13 32 20

Northern Rivers Tenancy Advice and Advocacy Service
02 6621 1022
1800 649 135

Northern NSW Aboriginal Tenants Advice and Advocacy Service
1800 248 913 (Free Call)

Tenants NSW

LawAccess NSW
1300 888 529 (Free Call)

7CareConnect
An online tool that displays service locations and information for people who are experiencing homelessness or are at risk of homelessness in the Tweed area or the Gold Coast.

Ask Izzy
A website connecting people in crisis to local support services.