Report a problem

If you wish to report a problem anonymously (without providing your contact details), call us on 02 6670 2400.

All issues reported via our online form must include your name, email address and phone number. This allows us to investigate your request effectively and follow-up if we need further details.

Please avoid reporting something you heard from someone else, instead encourage the person to report it themselves.

Your personal information is stored securely and is only used for the purpose of actioning your request. Check out our privacy management plan and how to request access to any personal information that Council holds.

Our online mobile-friendly Report a problem form is the most efficient way to report a non-urgent issue.

Follow the prompts to enter relevant details and share the location and any photos before submitting. It usually takes no more than 3-5 minutes. You can also save your progress at any point if you need to come back to it later.

Other external reporting apps like Snap Send Solve involve double-handling on our end and take longer to process and action.

1. An automatic response is sent to the email address you provided, which includes a copy of your report a problem submission.
2. Our Customer Service team review the information provided and we may contact you to ask for additional details.
3. We create a Customer Service Request (CSR) and send you a confirmation email with your CSR reference number - this will usually happen within 2 business days.
4. The CSR is assigned to the relevant team in Council for investigating and/or actioning.
5. To follow up on the progress of your request, call us on 02 6670 2400, quoting your CSR reference number.

Note: Some matters like offensive graffiti may be resolved within a few days, however others like compliance matters may take months or longer to investigate.